Facebook Webcam Video Failure Primer Tutorial
Today we discuss a problem, with Windows 10, and Internet Explorer, one of my students was having using Facebook with a Live Chat, and having the video not work at her end, but was working at the other end, and both audio sides were working.
In the title of today’s tutorial, I really wanted to use the word “Troubleshooting” (or “Diagnosis”) but this word implies a set of steps from somebody with a good level of personal expertise. As I don’t use Facebook, nor its Live Chat mode, I do not have “a good level of personal expertise”. However, there is, out there …
- the internet and its search engines
- logic
So, after getting whatever information you can off the user … and have to admit the information was not detailed here, to the extent that the error message was not remembered clearly … otherwise, my first thought is often … feed the exact error message in double quotes to the Google search engine … let’s jump straight to the second of these … “logic”.
What do I know regarding what might help? Amongst other things Live Chat involves Audio and Video? Is there anything you could perhaps use to reproduce the problem … we like Skype … and this panned out to be a great idea, because Skype also failed the same way in a Skype session between her Windows 10 laptop and my Macbook Pro laptop.
So that proves we have a way to test whether any fix we attempt is likely to have made the problem go away … great.
So that leaves “how to fix”, and for that the first option above helped.
We found a little down the list of this Google search this really useful link … thanks.
As you might be guessing, the solution revolves around Window’s Device Manager application you can access via …
- Win + R (from Windows Desktop)
- Type in “devmgmt.msc” (to access Device Manager application)
- Click “Imaging Devices”
- Right click your active Webcam device
- If Webcam enabled now, and it shows “Disable” as an option, choose that now
- If you followed the step above, only, repeat the right click of your active Webcam device
- If Webcam disabled now, and it shows “Enable” as an option, choose that now
- Reboot the laptop, if and when instructed to do so
- Retest Skype … yayyyyyyyyy!!!
- For my student, retest Facebook Live Chat mode at home, at their leisure
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