{"id":17184,"date":"2015-09-15T05:01:51","date_gmt":"2015-09-14T19:01:51","guid":{"rendered":"http:\/\/www.rjmprogramming.com.au\/ITblog\/?p=17184"},"modified":"2015-09-14T16:28:31","modified_gmt":"2015-09-14T06:28:31","slug":"facebook-webcam-video-failure-primer-tutorial","status":"publish","type":"post","link":"https:\/\/www.rjmprogramming.com.au\/ITblog\/facebook-webcam-video-failure-primer-tutorial\/","title":{"rendered":"Facebook Webcam Video Failure Primer Tutorial"},"content":{"rendered":"
\"Facebook<\/a>

Facebook Webcam Video Failure Primer Tutorial<\/p><\/div>\n

Today we discuss a problem, with Windows 10, and Internet Explorer, one of my students was having using Facebook<\/a> with a Live Chat, and having the video not work at her end, but was working at the other end, and both audio sides were working.<\/p>\n

In the title of today’s tutorial, I really wanted to use the word “Troubleshooting”<\/i> (or “Diagnosis”<\/i>) but this word implies a set of steps from somebody with a good level of personal expertise. As I don’t use Facebook, nor its Live Chat mode, I do not have “a good level of personal expertise”. However, there is, out there …<\/p>\n

    \n
  1. the internet and its search engines<\/li>\n
  2. logic<\/li>\n<\/ol>\n

    So, after getting whatever information you can off the user … and have to admit the information was not detailed here, to the extent that the error message was not remembered clearly … otherwise, my first thought is often … feed the exact error message in double quotes to the Google<\/a> search engine … let’s jump straight to the second of these … “logic”.<\/p>\n

    What do I know regarding what might help? Amongst other things Live Chat involves Audio and Video? Is there anything you could perhaps use to reproduce the problem … we like Skype<\/a> … and this panned out to be a great idea, because Skype also failed the same way in a Skype session between her Windows 10 laptop and my Macbook Pro laptop.<\/p>\n

    So that proves we have a way to test whether any fix we attempt is likely to have made the problem go away … great.<\/p>\n

    So that leaves “how to fix”<\/i>, and for that the first option above helped.<\/p>\n

    We found a little down the list of this Google search<\/a> this really useful link<\/a> … thanks.<\/p>\n

    As you might be guessing, the solution revolves around Window’s Device Manager<\/a> application you can access via …<\/p>\n

      \n
    1. Win + R (from Windows Desktop)<\/li>\n
    2. Type in “devmgmt.msc” (to access Device Manager application)<\/li>\n
    3. Click “Imaging Devices”<\/li>\n
    4. Right click your active Webcam device<\/li>\n
    5. If Webcam enabled now, and it shows “Disable” as an option, choose that now<\/li>\n
    6. If you followed the step above, only, repeat the right click of your active Webcam device<\/li>\n
    7. If Webcam disabled now, and it shows “Enable” as an option, choose that now<\/li>\n
    8. Reboot the laptop, if and when instructed to do so<\/li>\n
    9. Retest Skype … yayyyyyyyyy!!!<\/li>\n
    10. For my student, retest Facebook Live Chat mode at home, at their leisure<\/li>\n<\/ol>\n

      If this was interesting you may be interested in this<\/a> too.<\/p>\n